Cpanel/WHM FAQs

MAilEnable Server | Windows Plesk Harddisk Restoration

Plesk

Plesk is another control panel used by webhosting companies. But, it is not as user friendly as Cpanel. The main advantage of Plesk is that it will work on Windows Platform also. Here, I have written down some of the commonly found issues in Plesk.

Special Note

Plesk has two Mysql servers. First server is for storing Plesk configuration settings. This server uses the 8306 port. Password is same as Plesk admin password. Second server is for clients' database, port is 3306. You can manage this server via phpMyAdmin which is accessible on the CP -> Server -> Databases -> Mysql tab. Password is stored in the "misc" table of Plesk "psa" database. However, you can change this password via CP -> Server -> Databases -> Mysql tab.

Newbiee Plesk doubts

Plesk Webstatistics

How to view Awstats/Webalizer for domains hosted in Plesk server?
Webstats can be viewed by http://www.domainname.com/plesk-stat/webstat/

How to update the webstats in Plesk?
Statistics can be updated by cd %plesk_bin% , statistics.exe in command prompt.

I would prefer Awstats to webalizer. how can I change te default webstats?
Plesk->Domains-Domain->Setup->Drop down menu, where we can select that.

statistics.exe is throwing some errors while executing. Can you please advise some steps to follow to fix the issue?
We couldnt tell any exact steps to fix the issue without knowing the error you receive. But following steps can help you sometimes to fix the issue.

1. Please try to run Plesk reconfigurator. (Start-Programs-SWSoft-Plesk-Reconfigurator) -repair Plesk installation, and check only check vhosts security

2. After that please try to run statistics.exe.

3. It will be the good idea to run filemon (sysinternals.com) to trace statistics.exe access to file system

Common FAQs in Plesk

How can I view my webpages using IP before the DNS gets updated?
http://IP/$sitepreview/domainname.com

Mailbox hasn't created with the email accounts I have created. Why?
Login PleskCp-->Domains-->domain.name-->Mail-->Preferences,enable webmail, then mailbox will be created automaticaly

where does the configuration for Plesk session time out set up and how we manage it?
You can set session idle time in Plesk->Server->Session Settings and we can edit it.

Plesk backup - how to create?
You may back up domain only via Plesk control panel (CP -> Domains -> domain.tld -> back up)
If you want to back up whole client account you have to use plesk back up utility.

Windows commands to manage Plesk

How to login the mysql prompt in via Windows cmd?
%plesk_dir%\mysql\bin\mysql -uadmin -p"pleskpassword" -P8306 psa

How to remove lockout for the domains in Plesk
login to mysql prompt, run >delete from lockout; --> This will delete all the lockout entries
delete from lockout where login = 'admin'; --> This will delete the lockout entries for the admin user

How to retrieve Plesk admin password?
cmd> cd %plesk_bin% cmd> plesksrvclient.exe -get

How to retreive plesk password for a particular domain?
login to mysql prompt, select dom.passwd, d.name as 'domain name' from dom_level_usrs dom join domains d on dom.dom_id=d.id;

How to retreive FTP password for a particular domain?
login to mysql prompt, select * from domains where name='domainame.com';note dom_id , then run mysql> select * from hosting where dom_id='765';

How to retreive Plesk username and password of the main reseller

mysql> select * from clients where pname='client name'; For plesk windows please use the admin panel to reset the accounts details, using the edit option. Then save it. Logout from admin then try with the username.

Coldfusion ODBC service couldn't get restarted on the server. I tried restarting all the services associated with CF, but that didnt help either. What should I do?
Go to Taskmanager, kill the processes swsoc.exe and swstr.exe and check the same again

I tried to suspend a client via Plesk, that didnt help. Then I tried via DOS, but received the following error. What's next?

D:\Program Files\SWsoft\Plesk\admin\bin>client.exe --off juribe
ERROR: PleskMainDBException
DB query failed: Duplicate entry 'logout' for key 1

0: D:\Program Files\SWsoft\Plesk\admin\plib\common_func.php3:256
db_query(string 'update sessions set sess_id='logout' where login='jurib e'')
1: D:\Program Files\SWsoft\Plesk\admin\plib\class.Client.php3:799
Client->off(integer '16')

Solution - Login to mysql, use psa, delete from sessions where login=loginname;

I try to browse an .asp page on a domain but I get an error 500 Internal Server Error . How can I find out where is the problem?

Visit http://kb.swsoft.com/article_149_1094_en.html to findout the fix.

Is it possible to add more open source applications to the application vault in the Plesk control panel so that they can be installed via the control panel itself?

Yes, it is possible to create custom application in Plesk, basically you should follow steps described in this manual: http://download1.swsoft.com/Plesk/Plesk7.5/Doc/plesk-7.5r-sdk-html/docs/application_vault/index.html

Please send comments on these web pages to sumith at sumith.net

copyright (c) 1996, 1997, 1998, 1999, 2000, 2001, 2002, 2003, 2004, 2005 Sumith Sreedhar
Verbatim copying and redistribution of this entire page are permitted provided this notice is preserved.